Return & Refund Policy
Our items are print-on-demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, we will offer a free reprint or a refund if you contact us within 30 days of product delivery.
She Built This City Shipping Policy
At She Built This City, we strive to ensure your orders are shipped efficiently and reliably. Please review the following shipping guidelines to understand how we handle shipments and ensure successful delivery.
Shipping Address Requirements:
All shipping addresses must be provided using Latin characters.
It is the customer's responsibility to provide an accurate and complete shipping address. Please double-check your address at checkout as we do not provide address validation services.
PO Box Deliveries:
United States: Delivery to a PO Box is available, but customers must ensure that the products ordered will fit into the PO Box. The largest PO Box available measures 12" x 22.5". Products larger than these dimensions cannot be shipped to a PO Box.
Other Countries: Delivery to a PO Box outside the United States is not recommended and is at the customer's own risk.
For PO Box deliveries, please ensure the address is formatted correctly:
First Name: (as listed on the PO Box)
Last Name: (as listed on the PO Box)
Address 1: PO Box [number]
Zip Code: [appropriate zip code]
City: [appropriate city]
Country: [appropriate country]
Important Notes:
Deliveries to PO Boxes may encounter delays or issues, even when address guidelines are correctly followed.
We advise informing customers upfront about potential delivery risks with PO Box addresses, as delivery guarantees are limited compared to door delivery.
If the shipping address is incorrect or tracking confirms successful delivery, we cannot offer compensation for lost or delayed packages.
For any questions or concerns regarding your shipping address, feel free to reach out to our customer service team at info@shebuiltthiscity.org.